Refund policy

Last updated: September 25, 2026

Made to order

Zero Dollar Coach merchandise is made for you after you order. We do not accept returns or exchanges for a change of mind, an incorrect size or color selection, or buyer's remorse. Please review product details and size charts before ordering.

Damaged, defective, or incorrect items

If your item arrives damaged, has a manufacturing defect, or is not the item you ordered, email chris@perch-merch.com as soon as possible and within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the item and problem. For multiple affected items, include a photo showing them together.

After reviewing your claim, we will arrange a replacement at no additional cost or a refund for the affected item, including its applicable shipping charge. Do not mail an item back unless we provide instructions; a physical return is generally not needed for a verified defect.

Cancellations and changes

Contact us immediately if you need to change or cancel an order. We can only make changes or cancel before production begins, and cannot guarantee that a request will arrive in time.

Refunds

We will notify you by email when a refund is approved and processed. Refunds are sent to the original payment method. Your payment provider may take additional time to post the credit.

Delivery problems and your rights

For missing or undelivered orders, contact us with your order number so we can investigate and arrange an appropriate resolution. This policy does not limit any rights or remedies you have under applicable consumer law.